cd33's Privacy Policy

1. Introduction and Scope

cd33 (referred to in this document as "we", "our", or "the platform") operates an online gaming and betting platform for users in Bangladesh. When you open an account on cd33, use the site, or access any service, you are considered to have accepted the terms of this privacy policy.

This policy applies to all services operated under the cd33apk.cam domain. It explains how we collect your personal information, what we use it for, and how we keep it secure. Our Terms and Conditions serve as a companion document to this privacy policy and both should be read together.

All cd33 services are for persons aged 21 or above only. Age verification is required at registration.

2. Types of Information Collected

cd33 collects two types of information — information you provide directly, and technical information collected automatically.

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification).
• Mobile number and email address.
• National ID or passport number (during identity verification).
• Residential address.

2.2 Financial Information

• Records of deposit and withdrawal transactions.
• Mobile number or account details related to bKash, Nagad, Rocket, Upay, or bank transfers.
• Transaction date, amount, and method.

2.3 Automatically Collected Technical Information

• IP address and browser type.
• Device information (operating system, model).
• Browsing activity logs on the site.
• Session duration and pages visited.

2.4 Gaming Activity Information

• Bet history, win/loss records, and game preferences.
• Bonus and promotion usage history.
• VIP tier status and weekly cashback receipt records.

3. How Information Is Collected

cd33 collects information through various means, each method serving a specific purpose.

3.1 Registration and Account Management

When you create an account on cd33, we collect identity and contact information directly from you. This information is essential for keeping the account active and ensuring secure login.

3.2 Transaction Processing

Payment information provided during deposits or withdrawals is collected to complete transactions and maintain records of financial activity.

3.3 Automatic Collection

While browsing the site, device and browsing information is collected automatically through cookies, web beacons, and similar technologies.

3.4 Customer Support Communication

When you contact the support team via live chat or email, that conversation data is stored for the purpose of improving service quality and maintaining records.

4. Use of Information

cd33 uses collected information only for the following specific purposes:

• Account Management: Completing registration, verifying identity, and keeping accounts secure.
• Payment Processing: Accepting deposits and completing withdrawals; enforcing rules regarding the minimum deposit of ৳300 and minimum withdrawal of ৳1,000.
• Customer Support: Providing 24/7 live chat and email assistance, resolving issues, and handling complaints.
• Fraud Prevention: Detecting unusual transactions and ensuring account security.
• Responsible Gaming: Monitoring risky behaviour in line with our Responsible Gaming guidelines and helping set limits where needed.
• Service Improvement: Analysing user experience to improve site performance and game selection.
• Legal Compliance: Complying with applicable laws and regulations.

cd33 never sells your information or transfers it to third parties for marketing purposes.

5. Sharing and Disclosure of Information

cd33 shares information with third parties only in limited and specific circumstances, always with your interests and security in mind.

5.1 Service Provider Partners

Necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, and banking institutions), technology operators, and game studios for operational purposes. These partners may only use the information for their specific function.

5.2 Legal Obligations

Under applicable laws of Bangladesh, cd33 may be required to provide information in response to valid requests from government or judicial authorities.

5.3 Fraud Prevention

If financial fraud or account misuse is detected, information may be shared with the relevant authorities or security agencies.

5.4 Business Changes

In the event of a business merger or acquisition, user information may be considered part of the transferred assets. Users will be notified in advance in such circumstances.

6. Data Storage and Security

cd33 has put in place both technical and administrative measures to protect your information.

6.1 Technical Safeguards

• All data transfers are secured through SSL (Secure Sockets Layer) encryption.
• Advanced hashing methods are used for password storage.
• Access control measures are in place for servers and databases.
• Regular security reviews and updates.

6.2 Data Retention Period

Information is retained for as long as the account is active and for any period required by law. Even after an account is closed, financial records may be kept for a specified number of years in accordance with applicable regulations.

6.3 Response to Data Breaches

In the event of a data breach, cd33 will promptly notify affected users and take all possible steps to limit any harm.

7. Cookies and Tracking

Cookies and similar tracking technologies are used on the cd33 website. These help improve your browsing experience and ensure the site functions correctly.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login status and for core site functionality.
• Functional Cookies: To remember your language preferences and settings.
• Analytical Cookies: To understand site traffic and usage patterns.

7.2 Cookie Control

Cookies can be blocked or deleted by changing your browser settings. However, disabling essential cookies may prevent some features of the site from working properly.

8. User Rights

cd33 recognises your full rights over your personal information. You may exercise any of the following rights:

8.1 Right to Access

You may request to see what information is stored in your account. cd33 will fulfil this request within a reasonable time.

8.2 Right to Correction

If any stored information is incorrect or incomplete, you may request a correction. This can be done through account settings or by contacting the support team.

8.3 Right to Deletion

After legal obligations have been met, you may request deletion of your personal information. However, information related to ongoing financial transactions or legal cases may not be deleted immediately.

8.4 Right to Object to Processing

In certain circumstances you may object to the processing of your information. cd33 will assess the request and take appropriate action.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact the support team via live chat or email. You may also visit our FAQ section for answers to common questions.

9. Children's Privacy

All cd33 services are strictly for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age verification steps are in place during registration. If an account belonging to a minor is identified, it will be closed immediately and the relevant information will be deleted. If a parent or guardian believes their underage child has registered on cd33, they should contact the support team without delay.

10. Policy Changes

cd33 reserves the right to update this privacy policy as needed. When significant changes are made to the policy:

• The "Last Updated" date at the top of this page will change.
• Registered users will be notified via email or live chat.
• For significant changes, a notice will be displayed on the site.

If you continue using the site after any changes, you will be considered to have accepted the updated policy. We therefore recommend reading this page regularly.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team directly.

• Live Chat: 24 hours, 7 days a week — start a chat directly from any page on the site.
• Email: [email protected]

The support team provides service in both Bengali and English. To learn more about us, visit the About Us page.